Legal

Privacy policy

This policy explains what we do with the information you give us when you register for an OSCE exam cycle through this portal. It applies to this site and to the way our team handles your details afterwards.

Last updated 16 September 2026

Who we are

Nurse Assist International runs OSCE preparation, lab sessions and related support for internationally qualified nurses in Australia. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. In this policy, we, us and our mean Nurse Assist International.

You can reach us at admin@nurseassistinternational.com or on +61 478 320 397.

What we collect

We only collect what we need to get you through your exam cycle.

Who you are. Your full name, email address, mobile or WhatsApp number, gender where you choose to tell us, and your IQNM or AHPRA reference number.
Your exam. Your exam cycle, exam date, whether this is a repeat attempt, where you sat previously, your chosen lab location and start date, and whether you want face to face sessions.
Documents you upload. Your AHPRA exam confirmation, your photo, payment receipts and, where relevant, identity, qualification or English test documents.
Accommodation details. The city and dates you need, and your room preference, if you ask us to arrange accommodation.
Your agreement. Your typed or drawn signature on the lab terms, and the date you signed.
Technical records. Your sign-in events, the time you submitted each form, and a log of which staff member opened or changed your record. This is a security measure, not analytics.

We do not ask for your passport number, visa status, bank account numbers or card details through this portal. If a document you upload happens to contain something we have not asked for, we do not use it and you can ask us to remove it.

Sensitive information

Some of what we collect, such as your gender, may be sensitive information under the Privacy Act. We collect it only with your consent, only where a lab or an exam centre needs it, and you can leave those fields blank.

How we collect it

Almost always directly from you, through the forms on this site. We may also receive information about you from a partner lab or exam centre where you have asked them to deal with us on your behalf. We do not buy contact lists and we do not collect information about you from social media.

We use Google Sign-In so there is no new password for you to remember and so we can confirm the email address is really yours. Google tells us your name, email address and profile photo. It does not give us access to your Google account, your contacts or your files, and we never see your Google password.

Why we use it

To register you for an exam cycle and confirm your exam date.
To allocate your lab place, your session dates and your seat.
To arrange accommodation where you have asked us to.
To check your documents and tell you what is still outstanding.
To send you reminders and updates by email and WhatsApp.
To issue invoices and record payments.
To keep records we are required to keep, and to resolve disputes.

If you tick the consent box on the registration form, we may also send you occasional information about our other programmes. You can opt out of that at any time by replying to any message or emailing us, and it never affects your registration.

Who we share it with

We do not sell your information and we do not disclose it for anyone else's marketing. We share it only where we have to:

Partner labs and exam venues, so they can confirm your place and prepare for your session. They receive your name, contact details, exam date and photo, and nothing more than they need.
Accommodation providers, and only if you have asked us to arrange a room. They receive your name, dates and room preference.
Our service providers, who host and run this system on our behalf. These are Supabase for the database, file storage and sign-in, Netlify for the website itself, Brevo for email and Meta for WhatsApp messages. They act on our instructions and may not use your information for their own purposes.
Anyone you tell us to, such as an agent or a family member acting for you, once you confirm that in writing.
Authorities, where the law requires it, or where it is needed to prevent a serious threat to someone's life, health or safety.

Where it is stored

Your information is held in our providers' cloud infrastructure. Some of those providers operate outside Australia, which means your information may be stored or processed overseas, including in the United States and the European Union. We take reasonable steps to make sure any overseas recipient handles it in a way consistent with the Australian Privacy Principles, through the contractual terms we hold with them.

Files are encrypted in transit and at rest. Access to student records is limited to NAI staff who need it for their job, every record is protected by row-level security in the database, and every view and change is logged.

How long we keep it

We keep your registration record for seven years after your last exam cycle with us, which is what we need for tax, insurance and dispute purposes. Identity and qualification documents are deleted within twelve months of your cycle finishing, once they have served their purpose. Photos are deleted when your cycle closes unless you ask us to keep them for a future cycle. After that we destroy the information or de-identify it.

Your rights

You can ask us at any time to show you what we hold about you, to correct anything that is wrong, or to delete information we no longer need. Sign in and open your account page to see most of it yourself, or email admin@nurseassistinternational.com and we will respond within 30 days.

If we refuse a request, we will tell you why in writing and how to challenge it. Some information we are required to keep even after you ask us to delete it, and we will say so if that applies.

Cookies

This portal sets only the cookies it needs to keep you signed in and to keep your session secure. There is no advertising tracking, no analytics profiling and no third party pixels on the pages behind sign-in. If you block these cookies you will not be able to stay signed in.

If something goes wrong

If we have a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

Complaints

Email admin@nurseassistinternational.com with the subject line Privacy complaint. We will acknowledge it within five business days and give you an answer within 30 days. If you are not happy with how we handle it, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We update this page when the way we handle information changes. The date at the top tells you which version you are reading. If a change materially affects you, we will email you before it takes effect.